Privacy Policy

Last updated: February 15, 2026

Paw and Frankie operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Paw and Frankie is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following:

• Contact Details: Name, billing address, shipping address, phone number, and email address.
• Financial Information: Payment card information, transaction details, and payment confirmations processed through our secure payment gateways.
• Transaction Information: Items viewed, cart activity, and past purchase history.
• Device & Usage Information: IP address, browser type, and interaction data regarding how you navigate the Services.

How We Use Your Personal Information

• Fulfillment: To process payments, arrange shipping, and facilitate returns or exchanges.
• Marketing: To send promotional communications (which you can opt out of at any time) and show you relevant advertisements.
• Security: To detect and prevent fraudulent transactions or malicious activity.
• Communication: To provide customer support via hello@pawandfrankie.com.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• Shopify: Our primary service provider for hosting and order management.
• Shipping Partners: To deliver your purchases to your door.
• Legal Compliance: When required by law or to protect our rights and the safety of our users.

Security and Retention

We implement industry-standard security measures to protect your data, though no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to maintain your account, provide Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. You may also opt out of targeted advertising through our site settings or your browser’s Global Privacy Control.

Children's Data

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page will reflect the most recent version.

Contact

Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please contact us at:

Email: hello@pawandfrankie.com